Frequently asked questions
Questions about our products
Is your bamboo toilet paper more expensive than regular toilet paper?
Absolutely not! Producing high-quality bamboo toilet paper is a lot more expensive than toilet paper based on wood fibres. We also don't save on costs nor effort to minimise the environmental impact of our products.
Nevertheless, we choose not to pass on these extra costs to our customers. This allows us to keep the price of our toilet paper equal (or even lower) compared to the price of standard brands. This makes us less profitable, but more accessible to more consumers.
Attention: Our rolls contain +2x more paper than an average roll of a standard brand. To be able to compare prices correctly you need to know the price per metre (3-layer) of paper. This is easier said than done as most manufacturers deliberately do not communicate the length of their toilet paper rolls.
The price for The Crappy Planet Premium bamboo toilet paper per meter: 0,0273€ incl. VAT
Why do you only sell packages of 24 or 48 rolls online?
Sending smaller packages of only 6 or 12 rolls is ecologically unjustifiable in our opinion. By working with packages of 24 or 48 double rolls (35m paper each), we can deliver our packages efficiently and sustainably right up to your front door.
If you prefer to buy toilet paper in smaller quantities, you can also find our rolls in local shops or supermarkets in Belgium and the Netherlands from June 2020.
Why are your rolls wrapped individually?
By individually wrapping our rolls in recycled paper, we can transport them hygienically and moisture-free without using plastic. What's more, the same rolls can also be sold individually.
Where are your products manufactured?
All our products are manufactured in Asia. This is a well-considered choice with several advantages:
Resources: Asia provides the only access to natural bamboo that has no negative impact on the habitat of local plants and animals.
Production: European production facilities leave much to be desired for and focus mainly on the processing of wood fibres. Because bamboo toilet paper is very common in Asia, we have access to more advanced and more environmentally friendly production techniques.
Transport: We produce our toilet paper in the same region where the bamboo is grown. It's counterintuitive, but because we don't have to transport resources and products separately, we can significantly reduce the total number of transport movements in our supply chain.
How do you monitor wages and working conditions in Asia?
Our partners undergo annual inspections by an independent, internationally recognised inspection body. These audits cover various areas of focus, including quality, safety, health, the environment and corporate social responsibility.
Besides these annual audits, we impose many additional requirements on our partners, which are strictly monitored by our employees in Asia.
Where can we buy your toilet paper?
We currently sell our products mainly online via www.thecrappyplanet.com and deliver in Belgium, Germany, France, the Netherlands and Luxembourg. We are working hard so we can offer our products individually through local shops and supermarkets from 2021.
Why do you use bamboo instead of recycled paper?
More information about the numerous advantages of bamboo can be found on our page "Why bamboo?".
Why do you use bamboo instead of hemp or eucalyptus?
Eucalyptus or hemp is often suggested as an alternative to bamboo, but growing these crops is banned in many places in the world because they cause soil and water loss. Bamboo, on the other hand, has a positive effect on the soil in which it grows.
Can I order a sample package?
It is very labour-intensive and expensive for us to prepare and send sample packages. Besides this, the benefits do not outweigh the environmental impact of delivering small packages. For these reasons, we choose not to offer sample packages online.
Do your MAXI rolls fit in standard toilet roll holders?
Absolutely. Most brands deliberately leave a little air between the layers of paper. It makes the rolls look thicker than they really are. Our rolls are more than 2x as long, but because we pull our paper tight, they are not much thicker than a standard toilet roll.
Does your product have a negative impact on the giant panda's food supply?
No, not at all. There are hundreds of bamboo species, and only 23 of them can feed giant pandas. We use Neosinocalamus affinis for our production, a very different species than what pandas can eat.
Questions about the environment
How large is your ecological footprint, and what are you doing to reduce it?
We do everything we can to keep our ecological footprint as small as possible. In doing so, we not only take product features into account but also production processes, packaging and distribution.
We have mapped out our entire ecological footprint and compensate it in various ways.
Planting trees: Direct impact: Each product inevitably has a certain CO2 emission. While we do everything we can to keep our environmental impact as low as possible, this is no different for our products. For example, 1 box of bamboo toilet paper (48 rolls) emits 2.4 kg CO2 per box or 0.05 kg CO2 per toilet roll on average.
The potential carbon storage of a tree depends on the species and the local climate. On average, each tree converts up to 150 kg of CO2 during a 20 year growing period. Based on these figures, 1 tree planted sustainably can neutralise the average CO2 emission of 3000 toilet rolls.
Conclusion: One planted tree compensates the CO2 emission of about 3000 bamboo toilet rolls
At The Crappy Planet, we are committed to reinvesting 25% of our revenue in scientifically verified projects for the benefit of the climate and thus fully compensate at least our own CO2 emission.
Furthermore, we work exclusively with partners who, in turn, also make significant efforts toward the environment.
Saving trees: Indirect impact: Each bamboo toilet roll replaces a standard roll. How many trees we save is hard to say, but based on results of various calculations we realistically assume that you can replace an average tree (spruce or pine, 12m high and 45cm in diameter) with about 3,600 double bamboo toilet rolls (156 gr).
Conclusion: 3,600 double bamboo toilet rolls = 1 saved tree
- Are your products FSC certified?
We are an NGO looking for additional support. Can we contact you?
Every year, we donate 25% of our profits to NGOs that primarily work for the environment. Looking for extra support? Send an e-mail to firstname.lastname@example.org with a short description of your project.
Questions about your order
Where do you deliver and how long does it take for my order to be delivered?
We currently deliver in Belgium, Germany, France, the Netherlands and Luxembourg.
If you place an order before 14:00, we will deliver the next working day. In all other cases, within 2 working days. After you have placed your order, you will receive a confirmation e-mail with a link that allows you to track the delivery online and change it if necessary.
Where can I find an overview of my orders?
You can manage your data, track your order, download invoices and get an overview of your orders via your account. You can access your account by logging in via our website. Forgot your password? No problem. Fill in your e-mail, and we'll e-mail you so you can reset your password.
Which payment methods do you accept?
Besides credit cards such as Visa and Mastercard, payments can also be made online via: Bancontact, Apple Pay, iDeal, Belfius, KBC/CBC Payment button, ING Home'Pay, Carte Bancaire and Giropay.
How can we contact you?
At this moment you can only reach us by mail. So feel free to send an e-mail to email@example.com and we will answer your question as soon as possible!